quality customer service
I have to share something that happened to me yesterday with you here today because – in my opinion – it is the essence of Quality Customer Service. I have been ordering a quantity of BookPals Polo Shirts over recent times because they make a really nice “touch” when we are out promoting BookPals at...
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The last couple of weeks have been insane and I want to share the experience with you because it is a wonderful example of why you should surprise your customers and how this surprise can result in more sales. I am not sure if I have mentioned this before, but my wife Annie runs a...
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Ok, so you will remember in a previous blog post that I was grumbling about not being able to get a coffee while on holidays in Halls Gap? Well, all was not lost on our trip there because what I also saw there was a wonderful example of quality customer service that I want to...
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Ok, so back to this year’s Christmas business experiences!!! As part of our interstate holiday this year we all travelled to Halls Gap to see in the New Year. For those of you who have never been to Halls Gap before, let me set the scene for you – it is a sleepy little town...
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Sorry I have been away for a while, but with the Christmas/New Year festive season just gone it has been a mad house of activity!!! One thing that did occur over the festive season was the myriad of business insights – both good and bad – that came across my path and over the coming...
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I want to share a trend with you that I have recently seen emerging because I can’t for the life of me work out why small business owners are doing this. Over recent times I have seen a marked increase in small business owners – in particular takeaway food outlets – adding a credit card...
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